Deleting Your Account
Last updated
You can delete your Filmatic account yourself, at any time, without asking us and without explaining why. It takes about ten seconds.
Delete it in the app
Open Filmatic and go to Profile → Your data → Delete account, then confirm. We ask once, because it cannot be undone. No email, no support ticket, and it works on every platform.
Export your data first, if you want it
Deletion is permanent. If you want to keep your history, go to Profile → Your data → Email me my data. We email you a JSON file with your account, settings, ratings and history. If it cannot be emailed, it downloads to your device instead.
What gets deleted
Everything we hold that identifies you: your account record and email address, your authentication identifiers and display name.
Deletion begins immediately and completes within 30 days.
What we keep, and why
A small amount survives deletion, and we would rather say so than let you find out:
- Aggregated, anonymised statistics. Counts and patterns that can no longer be linked to you. These are not personal data, they belong to us, and they stay.
- A suppression record. A one-way cryptographic hash of your email address and nothing else, kept so that the deletion is actually honoured and the account is not recreated by accident. It cannot be turned back into your address.
- Records we are legally required to keep, for example evidence that consent was given or withdrawn, for as long as the relevant law requires.
- Records of a terms breach. If your account was suspended for abuse, fraud or scraping, the minimum needed to enforce that, for up to 24 months.
- Correspondence. If you have emailed support, that thread is retained for up to 24 months under our normal retention schedule.
- Analytics events and logs. Product analytics and server logs already recorded are not rewritten when you leave. They expire on the schedule in our Privacy Policy.
One distinction is worth being precise about. Your individual taste profile is deleted with your ratings. The wider recommendation model, which was built from many people’s behaviour and holds nothing that identifies any of them, is not deleted and is not retrained, for the same reason the aggregated statistics are not.
If you cannot get into the app
If you have lost access to your account and cannot reach the in-app option, email [email protected] from any address and tell us what you want deleted. This is a fallback, not the main route. We will ask you to confirm your identity before deleting anything, because otherwise anyone could delete anyone’s account. We respond within one month, as the GDPR requires, and usually much faster.
Deleting the app is not the same as deleting your account
Removing the app from your device stops it running, but your account and data stay on our servers. If you want the data gone, use one of the routes above.
Your other rights
Deletion is one of several rights you have over your data. You can also obtain a copy of it, correct it, restrict what we do with it, or object to some processing. The Privacy Policy explains each one and how to use it.