Delete your account

You can delete your Filmatic account yourself, at any time, without asking us and without explaining why. It takes about ten seconds.

Delete it in the app

This is the fastest route and it works on every platform.

Open Filmatic and go to Settings.
Tap Account.
Tap Delete account.
Confirm. We ask once, because it cannot be undone.

⟦CHECK: confirm these menu labels match the shipped app before submitting to either store.⟧

That is it. No email, no waiting for us to action it, no support ticket.

Export your data first, if you want it

Deletion is permanent, so if you want to keep your swipe history or your lists, export them before you delete.

In Settings → Account → Export my data you can download everything as JSON and CSV: every film you liked, marked as seen, saved or skipped, with timestamps, plus your lists and notes. The export is yours to keep and is in a format you can load elsewhere.

What gets deleted

Everything we hold that identifies you:

Your account record — email address, authentication identifiers, display name.
Your entire swipe and rating history.
Your lists and any notes you wrote.
Your settings, including your country and chosen streaming services.
Your taste model. It is derived from your swipes and goes with them.
Any analytics events tied to your account, if you had consented to analytics.

Deletion begins immediately and completes within 30 days. Copies in encrypted backups are overwritten on a rolling cycle and are gone within 35 days.

What we keep, and why

A small amount survives deletion, and we would rather say so than let you find out:

Aggregated, anonymised statistics. Counts and patterns that can no longer be linked to you — for example “how many people skipped this film”. These are not personal data.
Records we are legally required to keep. For example, evidence that you gave or withdrew consent, kept only for as long as the relevant law requires.
Correspondence. If you have emailed support, that thread is retained for up to 24 months under our normal retention schedule.

We do not keep your swipe history, your email address or your taste model.

If you cannot get into the app

If you have lost access to your account and cannot reach the in-app option — you have lost the email address you signed up with, for instance — email [email protected] from any address and tell us what you want deleted.

This is a fallback, not the main route. We will ask you to confirm your identity before deleting anything, because otherwise anyone could delete anyone’s account. We respond within one month, as the GDPR requires, and usually much faster.

Deleting the app is not the same as deleting your account

Removing the app from your phone stops it running, but your account and data stay on our servers. If you want the data gone, use one of the routes above.

Your other rights

Deletion is one of several rights you have over your data. You can also get a copy of it, correct it, restrict what we do with it, or object to some processing. The privacy policy explains each one and how to use it.